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Customer Support Representative

Date: Jul 11, 2019

Location: Kirkland, WA, US Kirkland, WA, US Kirkland, WA, US

Company: Leggett & Platt

Western Pneumatic Tube, a division of Leggett & Platt, Incorporated is seeking an Aerospace Customer Support Representative to join our sales team. If you have a drive for growth, an eye for strategy, and a customer-focused attitude, this might be the right role for you. This fast-paced team in a growing industry has an in depth knowledge of the products manufactured at Western Pneumatics, and take an active role in the success of the company.

 

RESPONSIBILITIES

 

  • Facilitate resolution of delivery or manufacturing issues; engage appropriate departments, make recommendations on appropriate response and communicate resolution to customers
  • Provide thorough sales assistance to the customer, including: generating quotes, obtaining feedback from customers, submitting orders, and serving as the point of contact of for customers on open orders throughout the production cycle.
  • Manage customer inquiries and act as “voice of the customer.”
  • Work well in a team and promote a positive working relationship with co-workers and customers.
  • Identify activities to continually improve the process of providing innovative and efficient customer care.

 

QUALIFICATIONS

 

  • Previous experience in sales or customer support for a manufacturing company is required, and experience with exotic metal alloy sales or aerospace component experience a plus
  • Bachelor’s degree is preferred.
  • Ability to cultivate and maintain effective relationships with diverse audience ranging from staff and customers
  • Excellent phone, communication and conflict resolution skills 
  • Microsoft Office proficiency, particularly Excel

 

We offer a comprehensive benefits package. While benefits may vary by location, we typically include: medical, dental, vision, discount stock purchase plan, tuition reimbursement, employee discounts and more.

 

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 20,000 employee-partners in 130 manufacturing facilities located in 19 countries. We’re not just hiring, we’re building a better company. For more information, please visit www.leggett.com.

 

 

 

Equal Opportunity/Affirmative Action/Veterans/Disability Employer


Nearest Major Market: Portland Oregon
Nearest Secondary Market: Tacoma

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